I am a consumer
So are you.
We all have a desire to have our consumer needs to be met.
I am a huge stickler for good customer service. Nothing frustrates me more than to try to conduct a business transaction and having to deal with bad customer service. For example, if I call for technical support help with my DSL...I would like to speak with somebody who speaks ENGLISH. I don't care about outsourcing...gimme a dude who understands what the hell I'm saying. Period! That's not asking a lot
I've learned that if you wanna get something accomplished while completing a business transaction, then you have to be courteous no matter how bad the service. Sometimes...it's not a good idea to cuss folks out when you're trying to handle business.
Bad customer service. Do you have a story?